At Stylish Shoe Shop, we’re committed to making your shopping experience as seamless and enjoyable as possible. Whether you’re browsing our fashionable footwear or stylish apparel, we want you to feel confident in your purchases. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

We ship worldwide (excluding some Asian regions and remote areas) using reliable carriers to ensure your trendy items arrive safely.

Shipping Options:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Order processing: 1-2 business days
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Order processing: 1-2 business days

Fashion Tip: Planning a special occasion? Order early to account for processing and shipping times, so your stylish footwear arrives right when you need it!

Returns & Exchanges

We want you to love every purchase from our collection of boots, heels, sneakers, clothing, and accessories. If something isn’t quite right, here’s how to return or exchange it:

Return Policy Details:

  • Return window: 15 days from receipt of your order
  • Condition requirements:
    • Items must be unused and in original condition
    • All original tags must be attached
    • Items must be in original packaging
    • Proof of purchase required
  • Non-returnable items:
    • Insoles & accessories marked as “Final Sale”
    • Slippers marked as “Final Sale”
    • (Hygiene reasons prevent returns unless defective)

How to Return or Exchange:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Complete the Return/Exchange Request Form (template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package items securely in original packaging
  5. Ship your return to our warehouse (customer pays return shipping unless our error)

Return/Exchange Request Form Template

Copy and paste this template into your email to us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Stylish Shoe Shop Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) for return/exchange:

  • [Product Name]
  • [Size/Color]
  • [Reason for return/exchange]

Please let me know the next steps for processing this request.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Refund Process

  • Timeline: 3-5 business days after we receive and inspect your return
  • Method: Refund to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank processing: Additional 5-10 business days may be needed for refund to appear in your account
  • Original shipping costs: Non-refundable (except for defective or incorrect items)

Exchange Policy

For size or color exchanges:

  • We’ll ship your replacement once we receive your return
  • Price differences:
    • If replacement costs more: You pay the difference
    • If replacement costs less: We refund the difference
  • Standard shipping rates apply for exchanges

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange for a free return and replacement

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend:
    • Using a trackable shipping service
    • Purchasing shipping insurance for valuable items
    • Retaining your return tracking number

Return Address:
Stylish Shoe Shop Returns
6342 Kendall Street
Arvada, CO 80003
USA

Final Fashion Note: While we’re sad to see your stylish items return, we’re happy to help you find the perfect fit or style that makes you feel confident and fashionable!

For any questions about our shipping or returns policy, please contact our friendly customer service team at [email protected].