Welcome to Stylish Shoe Shop! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Products

What types of shoes and clothing do you offer?
We specialize in fashionable footwear and apparel for style-conscious individuals. Our collection includes:
  • Footwear: Boots, clogs, flats, heels, loafers, oxfords, sandals, sneakers & athletic shoes, and slippers
  • Clothing: Dresses, hoodies & sweatshirts, jumpsuits & rompers, pants, shirts & tops, shorts, and skirts
  • Accessories: Insoles & shoe accessories
Are your products true to size?
We provide detailed size charts for each product to help you find the perfect fit. If you’re between sizes or unsure, we recommend sizing up for comfort. Remember that sizing may vary slightly between brands and styles.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. For added security, we don’t store your credit card details on our servers.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide! However, we currently cannot deliver to some Asian countries and remote areas. If you’re unsure about your location, feel free to contact us before ordering.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days at our headquarters in Arvada, Colorado.
How can I track my order?
You’ll receive a shipping notification with tracking information as soon as your order leaves our warehouse. Use this tracking number with the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. You may return unworn, undamaged items in their original packaging within 15 days of receipt for a full refund (excluding original shipping costs). Please contact our customer service team to initiate a return.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or color, we recommend placing a new order and returning the original item following our return policy.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Customer Service

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm MST).
What’s your physical address?
You can find us at:
Stylish Shoe Shop
6342 Kendall Street
Arvada, CO 80003
United States

We hope this FAQ has answered your questions! Remember, at Stylish Shoe Shop, we’re committed to making every step of your shopping experience—from browsing to delivery—as effortless and enjoyable as slipping into your favorite pair of shoes. Happy stepping!